One Year Warranty
All of our products carry a one year warranty, valid from the purchase transaction date. The warranty covers product defects and provides repair or replacement of the defective product.
The buyer is responsible for return shipping costs and Livelit pays for postage to ship the replacement or repaired item back to the buyer. In some cases, at Livelit discretion, the buyer may receive a refund if a repair or replacement is not immediately available. Refunds issued are for the cost of the item only; no handling or shipping fees will be refunded.
Livelit must receive the returned item before a replacement is shipped to the buyer or a refund is issued. In most cases picture or video evidence illustrating the defect may be required in order to honour the warranty.
The following situations are NOT covered by the one year warranty:
- Physical damage due to misuse or accident.
- Normal wear and tear.
- Loss or theft.
- Water damage or any other damage or defect related to misuse.
- Buyer attempts unauthorized repairs, modifications, or disassembles the item.
- Item is damaged by plugging it into an incompatible voltage.