Frequently Asked Questions

Is buying online safe?

YES! We want to make every customer 100% satisfied.

✈️ Free Shipping

Free shipping in 5 - 20 days for all products.

🤝 Delivery Guarantee

If you don't receive your package for any reason, we will resend or refund.

💰 30-Day Money Back Guarantee

If you are not satisfied with our product in 30 days after delivery, We will refund.

🥇 One Year Warranty

Covers product defects and provides repair or replacement of the defective product.

🔒 Personal Data Secure

Encrypted transmission and GDPR complied.

 

How long does shipping take?
Your order will be shipped in 24 hours and the tracking updates will be sent to you by Email and SMS. We have several warehouses in US and EU and your order will be sent from the nearest warehouse to your shipping address.
Standard delivery usually takes 1 - 6 business days.
Some products are sent from China warehouse and the shipping time is about 15 - 20 business days to world wide.
Please check our shipping policy.

 

How to track my order?
You can track your order HERE
 
How to contact Livelit?
You can contact us by email at support@livelit-official.com.
In your email, please include your order number and tell us how can we help you. That will expedite the process.

What's the warranty policy?
All of our products carry a one year warranty, valid from the purchase transaction date. The warranty covers product defects and provides repair or replacement of the defective product.

 

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